Arriving on time, or 10 minutes before your appointment allows you to feel more relaxed before your appointment. We can’t keep others waiting, just as you wouldn’t like to be kept waiting!

Appointment & Booking Policy – Please read before booking

  • We require 24 hours’ notice to cancel or change an appointment.
  • All Bookings require a deposit at the time of booking.
  • Your Booking deposit remains on your account until you wish to use it. You may carry it forward to your next appointment or you may redeem it on check out if you are unsure when you will make your next appointment with us.
  • If you have a Gift Voucher that contains a voucher number, this may be used instead of giving a booking deposit. Your voucher number must be given at the time of the booking and will be checked before your booking has been confirmed.
  • If you have received a discount gift from Confidently Skin, you are still required to pay a booking deposit for your appointment. Your discount gift will be applied on check out of your appointment.
  • Discount gifts from Confidently Skin can only be applied to full priced treatments.
  • All online Bookings require a 50% deposit.
  • No-shows, Re-scheduling and cancelling appointments without 24 hours’ notice results in Confidently Skin redeeming your booking deposit as a cancellation fee.
  • Please be on time for appointments. If you are late, we can only work with the time we have left for your appointment however you will still be charged for the full amount of that appointment.
  • For any specific deals purchased, the terms and conditions of that deal will apply.
  • Booking deposit / cancellation fees are amended with each financial year.
  • Booking Deposit / Cancellation Fee applicable as of 1st July 2023 – 30th June 2024:
    • Up to 1-hour appointments: $30
    • Up to 2-hour appointments: $60

Online Service Purchases/Voucher Policy

We appreciate your support! Any service purchased online via our website is recorded as a Service / Gift Voucher and you have up to 12 months from the date of purchase to book this in as an appointment.

For online purchases, once your payment has been processed, we will send you via email a Gift Certificate with; the Service/s or Amount purchased, Voucher Number, Expiry date.

Gift Certificates purchased in store will be handed to you.

Payment Options

We offer a range of payment options including: Cash, Bank Card, Visa, and Master Card, EFTPOS, and After Pay

Refund/Exchange Policy

We are happy to exchange unopened and untampered products within 7 days of the product being purchased.

We do not accept refunds on products or services unless they are faulty. We do not refund for change of mind.

We are happy to change services on Gift Certificates to the same or lesser value.

Courses / packages purchased cannot be refunded, however can be exchanged for other services.

Gift Vouchers cannot be exchanged or redeemed for cash.

Privacy Policy

Your privacy is important to us and all records are at Confidently Skin are kept confidential. Your personal information provided to us remains a part of Confidently Skin and is not sold to any third-party organisations.